Privacy Policy

Your Privacy

We respect your privacy and want to communicate with you in a way that suits you, in accordance with the General Data Protection Regulation (GDPR). Your privacy is important to us and this policy explains how we use your personal information and keep it secure.

What is personal information?

Personal information covers any data that enables us to identify you as an individual. This could include, name, address, telephone number, email address.

How do we use your personal information?

We use your information to send you postal mailings, such as our supporter magazine, appeal updates and other information you have asked for or that we may feel would be of interest to you.

We only use your email details to send you communications that you have requested.

You can change the way we communicate with you, at any time, in the following ways:

• By emailing our Contact Center
• By unsubscribing from emails

When you supply personal information to us, we only use this information for the purpose for which it was given and ensure that it is kept securely.

From time to time, we will ask our supporters to take part in surveys, to help us learn and improve how we work.

Lawful basis for processing your information

We use different reasons for using your information:

Consent – sometimes we use your information to send you communications, such as emails, because you have given us clear consent to do so
Contract – we may process your personal data when we need to do this to fulfil a contract with you,
Legal Obligation – sometimes we will need to store your information because we have a legal reason to do this.
Legitimate Interest – we will process your information when it is in our legitimate interest to do this and when these interests do not override your rights. Those legitimate interests include providing you with postal information e.g., fundraising appeals, supporter magazine etc.

How long do we keep your information?

We only keep your information for as long as we need to. We will have a lawful reason to keep your data and when we no longer need it, we will delete it.

Do we share your personal information?

We do not share your details with third parties, unless it is necessary to do so. Some of the ways it may be necessary to share your information include:

fulfilling orders

sending postal mail and email

analyzing data

providing marketing assistance

processing financial transactions (see next section)

other necessary functions

In cases like these, we will have a data agreement in place to ensure that these companies will not use your information for their own use. Your information will not be passed to third parties for marketing purposes.

Your rights

You have the right to:

• request a copy of the information we hold about you
• update or amend the information we hold about you if it is wrong
• change your communication preferences at any time
• object to the processing of your information for marketing purposes
• raise a concern or complaint about the way in which your information is being used.

Our website

Our website uses cookies to help us to provide you with a good experience when you browse. A cookie is a small file of letters and numbers that we may put on your computer or mobile device when you access our website. These cookies allow us to distinguish you from other users of the website – for example, they will tell us whether you have visited our site before or whether you are a new visitor. For all areas of our website which collect personal information, we use a secure server. Although we cannot completely guarantee the security of any information you transmit to us, we enforce strict procedures and security features to protect your information and prevent unauthorized access.

Children

If you are under 18, please get your parent/guardian’s consent before adding any personal information to our website We will not knowingly send any marketing material to those under 18.

How to contact us

You can get it touch with us in the following ways:

• through our online form
• by telephone
• by email
• object to the processing of your information for marketing purposes
• raise a concern or complaint about the way in which your information is being used.

Please keep us informed of changes so we can stay in touch.

Changes to This Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Please be aware that, to the extent permitted by applicable law, our use of the Personal Information and other information is governed by the Privacy Policy in effect at the time we collect the information. Please refer back to this Privacy Policy on a regular basis.